Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@defiantdecor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@defiantdecor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@defiantdecor.com.
30-Day Return Policy
Thank you for shopping with us! We strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible non-custom printed products within 30 days of receiving your order for a refund.
Eligibility
- Return Period: Returns must be requested within 30 days of receiving your order.
- Condition: Products must be unused, undamaged, and in their original packaging with all tags and labels attached.
- Exclusions: Custom printed products, personalized items, and final sale items are not eligible for return.
How to Initiate a Return
- Contact Us: Email customerservice@defiantdecor.com with your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
- Package the Item(s): Carefully pack the item(s) in their original packaging and include the RA number and return form in the package.
- Ship the Return: Send the package back to us using a trackable shipping method. The customer is responsible for the return shipping costs.
Refund Process
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria.
- Refund: After the inspection, we will process your refund within 5-7 days. Refunds will be issued to the original payment method used for the purchase.
- Exclusions: Shipping fees and any applicable handling fees are non-refundable.
Additional Information
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
- Contact Us: If you have any questions or concerns about our return policy, please reach out to us at customerservice@defiantdecor.com.
Thank you for choosing Defiant Decor for your home decor needs. We appreciate your business and are here to assist you!