Refund policy
30-Day Return Policy
Thank you for shopping with us! We strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible non-custom printed products within 30 days of receiving your order for a refund.
Eligibility
- Return Period: Returns must be requested within 30 days of receiving your order.
- Condition: Products must be unused, undamaged, and in their original packaging with all tags and labels attached.
- Exclusions: Custom printed products, personalized items, and final sale items are not eligible for return.
How to Initiate a Return
- Contact Us: Email [your contact email] or call [your phone number] with your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
- Package the Item(s): Carefully pack the item(s) in their original packaging and include the RA number and return form in the package.
- Ship the Return: Send the package back to us using a trackable shipping method. The customer is responsible for the return shipping costs.
Refund Process
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria.
- Refund: After the inspection, we will process your refund within [number of days, e.g., 5-7 days]. Refunds will be issued to the original payment method used for the purchase.
- Exclusions: Shipping fees and any applicable handling fees are non-refundable.
Additional Information
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
- Contact Us: If you have any questions or concerns about our return policy, please reach out to us at [your contact email] or [your phone number].
Thank you for choosing Defiant Decor for your home decor needs. We appreciate your business and are here to assist you!